From 19th July, 2021

To ensure the safety of our vulnerable patients, other patients and the staff, we are asking all patients to wear a mask when entering the surgery. if you are unable to comply with this, you will be asked to wait outside for your face to face appointment. We will also be continuing with social distancing and would ask that you respect our wishes

CORONAVIRUS

We are not booking face to face consultations. DO NOT  attend our Practice if you have symptoms associated with coronavirus including a new continuous cough and a high temperature. You are advised to stay at home for 7 days. DO NOT attend the surgery unless you have been advised to do so by the GP following a telephone consultation.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you cannot go online, or are advised to do so by the online service.
For the latest Covid-19 advice please visit www.nhs.uk/coronavirus

Doctors of the World have updated the translated coronavirus guidance to reflect the changes made regarding the lock down rules for the whole population in the UK. This new version (version 3 -24.03.2020) is ready in English and 28 other languages at the moment, and remaining languages will be updated very soon. Please find them here https://www.doctorsoftheworld.org.uk/coronavirus-information/

In total, the guidance is now translated into 36 languages to reach out diverse communities in the UK, with more languages coming! A link to these resources is also put on the UK Government website: https://www.gov.uk/guidance/nhs-entitlements-migrant-health-guide

We will be in touch with a video format of the guidance soon.

UK Government has translated some of its guidance into 11 languages:

We also wanted to let you know about the excellent resources the Irish health service had produced in 20 languages, which includes a 16-page information booklet and posters. The resources all direct patients to the Irish health services, so of limited use for those of us working in the UK, but they may be helpful for some patients/service users to understand symptoms and prevention measures better: https://www.hse.ie/eng/services/news/newsfeatures/covid19-updates/partner-resources/covid-19-translated-resources/

LONG TERM CONDITIONS

Please click on the link below to see more information regarding care if you have a long term condition

https://www.swlondon.nhs.uk/ourwork/long-term-conditions/

Employment Service Information Sheet

https://digital.nhs.uk/coronavirus/gpes-data-for-pandemic-planning-and-research/transparency-notice-gpes-data-for-pandemic-planning-and-research-covid-19

https://digital.nhs.uk/coronavirus/coronavirus-covid-19-response-information-governance-hub/coronavirus-covid-19-response-transparency-notice

https://digital.nhs.uk/about-nhs-digital/our-work/keeping-patient-data-safe/gdpr/gdpr-register

https://digital.nhs.uk/about-nhs-digital/our-work/keeping-patient-data-safe/how-we-look-after-your-health-and-care-information

Visit notaloneinsutton.org.uk/help for advice

if you can safely do so, call Transform on 020 8092 7569 (M-F 0900-1700) or email transformsutton@cranstoun.org.uk

Please note we require 3 working days to issue prescriptions. You can request via your pharmacist or via on line access. DO NOT SEND IN PAPER REQUESTS.

WE DO NOT TAKE REQUESTS OVER THE PHONE. We no longer accept repeat medication requests via email

In view of the Coronavirus - please do not attend the surgery unless requested to do so

Click to self-refer The getUBetter app is provided free of charge by Sutton CCG for patients registered at Maldon Road Surgery. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you get better from a range of new or recurrent musculoskeletal conditions: • Lower back pain • Back and leg pain • Neck Pain • Shoulder Pain • Ankle Pain • Knee Pain • Soft Tissue Lower Limb You will be referred to the App by one of our GPs or Physio, or you can self-register by clicking on this link or the App image Please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started. You can download the getUBetter App to your Smartphone for easiest access or use the Webapp If you develop another injury you can select an additional condition from within the app, and it will be added to your account. The app will also connect you to your local; treatment, healthcare providers or support services if needed like Physiotherapy. Click here for the free Physio App

Highest Clinical Risk Group (only (1.5m)

Anyone in need (including those in the highest clinical risk group)

All patients at highest clinical risk who are shielding are asked to register to the Government Support website. This service provides access to food and medications whilst at home if needed.

To access this, patients must be flagged as highest clinical risk by the central process, their GP or a hospital specialist.

Please note, there may be a short delay between the flag being applied and support arriving.

NHS Volunteer Responders: you can submit a live referral for an individual that needs support or an NHS service that requires volunteers providing they meet the referring criteria at https://www.goodsamapp.org/NHSreferral or on 0808 196 3382.

Volunteers can provide: (1) Check in and chat support – short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation (note, this is not mental health advice); (2) Community support – collection of shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home; (3) Patient Transport – transport to take patients home who are medically fit for discharge.

Health at home – is a webpage that gives them an overview of NHS services that are available, such as how to order repeat prescriptions online and get them delivered (https://www.goodsamapp.org/NHSreferral).

Public Health England have provided some guidance on looking after mental health and wellbeing during the COVID-19 pandemic

Local councils are working with voluntary sector organisations and local communities to support residents in the response to COVID-19. You can signpost them to https://www.gov.uk/find-local-council, where they can locate their council and associated website where they can find all this information

The government has provided advice on employment and financial support on their website: https://www.gov.uk/coronavirus

Information for Parents

Parent Leaflet

For Parents/Carers:

If your child is unwell and you need advice from the practice then please contact us as you usually would. Please do not delay contacting your practice and seeking advice if you and your child need it. During the COVID19 pandemic, don’t come to the practice – contact us first.

https://www.rcpch.ac.uk/sites/default/files/2020-04/covid19_advice_for_parents_when_child_unwell_or_injured_poster.pdf

Remember, Pharmacies are open and can help with a wide range of health issues!

Find out more about all of the services they offer and locate the best one for you 👉 ow.ly/h1d650wZ9w0

Your local Pharmacy is open and offers healthcare services which you don't need to book an appointment for, just pop in.

Find opening hours of your closest pharmacy👉 ow.ly/h1d650wZ9w0

Parents, if your child is poorly your local pharmacy can help with tummy aches, colds, sore ears, and rashes!

Use the 'Pharmacy advice' site to see all the services on offer by your local team 👉 ow.ly/h1d650wZ9w0

Being diagnosed with a health condition can leave us feeling confused and overwhelmed.

For helpful advice and reassurance from a medical expert, visit your local #pharmacy - no need to book an appointment!

Details and opening times of your closest teams 👉 ow.ly/h1d650wZ9w0

Did you know that there are pharmacies in your area which stay open past 5 o'clock?

If you need health advice but the working day is getting in your way, visit our site to see opening times, locations and services of the teams near you 👉 ow.ly/h1d650wZ9w0

Worried about your blood pressure?

Need advise on a long term condition?

These are just some of the services that you may find at your local pharmacy - check what your local team offer 👉 ow.ly/h1d650wZ9w0

You don’t have to contact your GP surgery for a repeat prescription. Just order online in 3️ easy steps:

💻 Register with the #NHSApp or your pharmacy’s or surgery’s online ordering systems.

📤 Order your prescription

🛍️ Collect from your pharmacy

Find out more ➡️ ow.ly/h1d650wZ9w0

Quick Links

Information for Parents

Further Information

Your Health