Getting the most out of a Consultation

The BMA offers the following advice to help you use your time with the Clinician more effectively:

• Make a list of the 2 questions/problems you wish to discuss before you attend the surgery - you may need a double appointment if you have more
• You may wish to write down information - so have a pen and paper available
• If you maybe examined, dress appropriately
• Be ready to detail any non prescribed medication that you are taking
• You may wish to bring a relative or colleague with you
• Do not hesitate to ask any questions
• If you are unsure of what the clinican has said, please ask them to repeat it or write it down for you
• For a chaperone, please inform the receptionist when booking the appointment or on your arrival
• If you require a interpreter - please inform the receptionist when booking your appointment.  This cannot be arranged on your arrival.

Over 75 Health Check

When you reach the age of 75 you will be invited to an annual health check

Appointments

*****Please note that during this COVID time - all appointments are telephone triage firstly, and then if it is clinically necessary

for you to attend the surgery - the GP will book you an appointment.  Nursing staff are seeing patients as normal.  Please

remember to wear a facial covering before entering the surgery****************

All GP appointments are via telephone consultation initially.  The GP may ask you to attend the surgery for a face to face appointment if clinically necessary. All surgeries are by appointment only.  

Access is via the receptionist or the internet, if registered.  72% of our patients are registered for this.  We are happy to register existing patients and all new patients will be automatically provided with this facility.  Medical emergencies can be dealt with on the day.

If you no longer require the appointment, please contact the receptionist to cancel. This appointment can then be given to another patient.  

We are happy to take into consideration special needs for our patients .

larger print.

Home Visits

If possible please try to telephone reception before 11am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

You must contact the surgery after the period of time notified to you by the Clinician to obtain the results, Monday to Friday, between the hours of 1100 and 1400

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice. It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

You may receive a text with 7 days, to make an appointment to see the Doctor/Nurse - or to arrange a telephone consultation with a Doctor

Telephone Consultations

We offer telephone consultations as an initial contact as for some problems you may not need to have the inconvenience of coming to the surgery.  This service has proved very popular with our patients.

Ring the surgery telephone number and inform the receptionist that you would like a telephone consultation. You will be given a time slot and the doctor will make every effort to ring you after the morning/afternoon sessions. You must provide a contact number where you will be available at the given time. This could be a work number or a mobile number as long as you make sure you are there to take the call.

In addition the Doctor may ask you to ring for a telephone consultation after a face to face consultation or upon the receipt of medical results or a hospital letter.

We feel this is a helpful way to access your doctor without attending the surgery.

You may also wish to complete our accuRx on line questionnaire so that the receptionists can book you a telephone call with the GP.  This can be completed 24/7 and you will be contacted on the next working day

PHLEBOTOMY CLINICS

MALDON ROAD SURGERY - by appointment only - blood form must have been generated by GP before attending

Wednesday and Friday 0800-1000 a.m., with additional times being made available

JUBILEE HEALTH CENTRE - walk in service 

Monday to Friday 0830 - 1200 noon

ST HELIER - by appointment only:

Monday to Friday - 0730 - 1630

Book via the web site https://www.epsom-sthelier.nhs.uk-tests

020 8296 2846

RADIOLOGY CLINICS

JUBILEE HEALTH CENTRE - walk in service - form required

Monday - Thursday 0900-1300

ST HELIER - walk in service - form required

Monday - Friday 0900-1630

CARDIOLOGY CLINICS

12 Lead ECG Service

JUBILEE HEALTH CENTRE - walk in service - form required

Thursday 0800-1300

OLD COURT HOUSE - walk in service - form required

Monday and Wednesday - 0815-1130 and 1500-1730