We promise to treat our patients with courtesy and respect, and ask the same in return. We ask that patients treat their GP and all other Practice staff courteously – without fear of violence abuse or harassment.


GPs and their staff have the right to care for others without fear of being attacked or abused.


Any behaviour – verbal or physical – which causes staff or other patients and visitors to feel uncomfortable, embarrassed or threatened, is totally unacceptable.


The Zero Tolerance Policy includes aggression or threats made in person, over the telephone or in written communication. The practice considers threatening behaviour to be:


  • Attempted or actual, aggressive threatening physical actions made towards any member of staff

  • The use of aggressive, threatening or abusive language (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.

  • Homophobic, Racist, Sexist, Transphobic abuse, or other kinds of discriminatory remarks or behaviour.


This policy applies throughout the premises, including any car park and grounds. It also applies to any employee or partner away from the practice but only in so far as it relates to the business of the practice.


Any instance of threat of physical abuse will be reported to the police. The offender will be removed from the premises by the police. The patient will then be removed from the practice list and the PCSE will be notified so they can inform the patient that they must register elsewhere.


Instances of abusive/threatening behaviour will be reported to the Practice Manager and recorded in and Incident Book. A warning letter will then be issued advising the offender that, if there is any reoccurrence, they will be removed from our list. This warning will be active for 12 months.



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website